Hospitality

The management team is responsible for overseeing the overall operations of the business. They ensure the smooth running of day-to-day activities and the long-term success of the business, managing everything from staff leadership to financial planning.

Key roles: general manager, assistant general manager, operations director, business owner/proprietor.

Skills & attributes: Strong leadership; strategic thinking; financial acumen; attention to detail; organisational skills; multi-tasking abilities; problem-solving skills; excellent communication and a strong knowledge of legislation relating to the travel, tourism and events sectors.

These roles could be right for you if you enjoy leading teams, making strategic decisions, and taking responsibility for the success of an organisation. It’s perfect if you thrive on solving problems and keeping operations running smoothly while motivating others.

In hotels, the front office is the hub of guest interactions, handling reservations, check-ins, check-outs, concierge services, inquiries, and special requests. In restaurants, cafes, bars, and pubs, guest services include taking reservations, welcoming customers, and managing seating for a seamless experience. For B&Bs, camping, glamping sites, and holiday rentals, it involves bookings, greeting guests, and providing local recommendations.

Key roles: front office manager, receptionist, host/hostess, concierge, guest relations manager.

Skills & attributes: Excellent customer service, communication, organisational skills, IT proficiency for reservations, attention to detail, local knowledge, and problem-solving abilities.

These roles are ideal for those who thrive in fast-paced environments, enjoy creating exceptional guest experiences, and working directly with people.

The food and beverage teams ensure high-quality dining experiences across hotels, restaurants, cafes, bars, and pubs. They manage everything from casual meals and drinks to fine dining and banquet events. Teams work closely with kitchen staff to deliver excellent service and unforgettable dining moments. In B&Bs and holiday rentals, F&B roles might include preparing breakfasts or coordinating catering for special occasions.

Key roles: Food & beverage manager, restaurant manager, executive chef, sous chef, bartender, barista, Waiting staff, banqueting manager.

Skills & attributes: Creativity and strong knowledge of food and drink; Time management and communication skills for efficient service; Attention to detail and teamwork to maintain high standards.

This field suits those passionate about food and drink who thrive in high-pressure, guest-facing roles.

Housekeeping ensures a clean, hygienic and welcoming environment for guests across hotels, B&Bs, and holiday rentals. Whether it’s refreshing guest rooms, laundering linens, or tidying public areas, this behind-the-scenes role directly impacts guest satisfaction. For restaurants, cafes, bars, and pubs, housekeeping includes maintaining cleanliness in dining areas, restrooms, and kitchens to ensure hygiene standards are met.

Key roles: Executive housekeeper, housekeeping supervisor, room attendant, cleaner, laundry attendant.

Skills & attributes: Attention to detail and time management to meet high cleanliness standards and timelines; Physical stamina to handle the demands of the job; Efficiency in working to tight schedules, especially during busy periods.

This role is perfect for individuals who take pride in creating spotless, comfortable spaces for guests to enjoy.

The conference and events department plans and executes memorable occasions in hotels, restaurants, and bars, hosting weddings, corporate meetings, private dining, and celebrations. Event organisers collaborate with the food and beverage (F&B) team, clients, and suppliers to ensure smooth and exceptional events.

In hotels, they manage large-scale functions in dedicated spaces, while restaurants and bars focus on intimate gatherings, private bookings, or themed events. These roles demand creativity, attention to detail, and strong organisational skills to bring events to life.

Key roles: Conference & banqueting manager, event planner, event coordinator, banqueting staff.

Skills & attributes: Exceptional organisational and multitasking skills; creativity and attention to detail; strong communication and problem-solving abilities; physical stamina for event setup and coordination.

The maintenance and facilities team ensures hotels, restaurants, pubs, camping and glamping sites, B&Bs, and holiday rentals are safe, functional, and welcoming for guests. They maintain buildings, equipment, and outdoor spaces, conduct safety inspections, and handle repairs on electrical, plumbing, and HVAC systems.

In hotels, they maintain guest rooms, public areas, and fitness facilities. Restaurants and pubs require upkeep of kitchen equipment, dining areas, and bars. Camping and glamping sites involve maintaining outdoor amenities, while B&Bs and holiday rentals focus on smaller-scale but essential repairs.

Key roles: Facilities manager, maintenance technician, groundskeeper, pool maintenance staff, general handyperson.
Skills & attributes: Technical expertise, problem-solving, attention to detail, physical stamina, health and safety knowledge, and flexibility for urgent repairs.

These roles suit hands-on individuals who enjoy solving problems and creating safe, welcoming environments.