Information and Communication Technology (ICT)
The ICT department is all about managing the technology and communication systems in a business. This means looking after the computers, software, and making sure everything runs smoothly to allow people in the organisation to do their jobs effectively. If there are any technical problems, it’s up to the ICT team to fix them.
Keeping information safe is really important. The ICT team has to make sure that all the important data is protected from any potential threats or attacks. They also have to regularly save copies of the data, just in case something goes wrong.
Working in the ICT department can involve physical tasks like setting up computers and networks, as well as non-physical tasks like coding and creating software. Many ICT jobs offer flexible hours and the option to work from home. So if you’re interested in technology and problem-solving, this could be a great career option for you!
Why people love working in ICT
Ever changing
In ICT, you get to work with the latest technologies like artificial intelligence and cloud computing. This means the work is always new and exciting,
Problem solving
If you enjoy solving tricky problems, this career is for you. Whether it’s designing software or securing databases, there are lots of opportunities to use your analytical thinking skills.
Career opportunities
As technology becomes more important in all industries, there are more and more jobs available in ICT. This means there are lots of opportunities for a successful career.
High earnings potential
People who work in ICT often earn really good salaries. Plus, many companies offer extra benefits like bonuses and health insurance.
Work-life balance
In this field, there are often options for flexible working arrangements, like working from home or choosing your own hours. This can be really helpful for balancing work and other parts of your life.
Variety of roles
There are so many different roles and jobs within ICT, from working with software to keeping data safe. This means you can find a job that matches what you’re good at and what you enjoy.
Creativity
Even though working with technology is often seen as very technical, there’s also lots of room for creativity. You could work on things like designing websites, creating games, or making multimedia projects. This mix of technical skills and creativity is something that lots of people find really interesting.
Some of the key job roles within an ICT department/company
Network administrator
A network administrator ensures a company’s computer networks run smoothly, securely, and efficiently. Their daily tasks include configuring and maintaining servers, routers, and switches, monitoring network performance, troubleshooting connectivity issues, and implementing security measures to protect against cyber threats. They also support employees by managing network access and resolving technical issues.
This role suits individuals who enjoy problem-solving, working with technology, and keeping business systems connected and secure.
Scorecard
Salary Potential*
Flexible Hours
Flexible Location
Physicality
*based on a 40-hour working week
Systems analyst
A systems analyst helps businesses improve their computer systems by understanding user needs and designing tailored solutions. Daily responsibilities include gathering requirements, assessing current IT infrastructure, identifying inefficiencies, and working with developers to implement upgrades or new systems. They also ensure that software and hardware integrate effectively.
This role is ideal for analytical thinkers who enjoy solving business challenges through technology and working with both technical teams and business leaders.
Scorecard
Salary Potential*
Flexible Hours
Flexible Location
Physicality
*based on a 40-hour working week
Software developer
A software developer creates, tests, and maintains applications and software systems that meet business or customer needs. Their daily tasks include writing code, debugging software, collaborating with designers and project managers, and continuously improving applications based on user feedback. They may work on websites, mobile apps, or internal business systems.
This role suits individuals who are logical, creative, and enjoy problem-solving through coding and technology innovation.
Scorecard
Salary Potential*
Flexible Hours
Flexible location
Physicality
*based on a 40-hour working week
IT support technician
An IT support technician provides technical assistance to employees or customers experiencing hardware, software, or network problems. Their daily tasks include diagnosing computer issues, setting up new equipment, troubleshooting software errors, and providing guidance on IT security best practices. They may also assist with setting up and maintaining company devices.
This role is perfect for people who enjoy problem-solving, have strong communication skills, and like working with technology to help others.
Scorecard
Salary Potential*
Flexible Hours
Flexible Location
Physicality
*based on a 40-hour working week
IT manager
An IT manager oversees the IT department, ensuring technology operations align with business needs. Their daily responsibilities include managing IT projects, supervising support staff, maintaining company-wide IT systems, and ensuring cybersecurity measures are up to date. They also set budgets and implement new technologies to improve efficiency.
This role suits individuals with strong leadership skills, technical knowledge, and the ability to balance strategic planning with hands-on problem-solving.
Scorecard
Salary Potential*
Flexible Hours
Flexible Location
Physicality
*based on a 40-hour working week
IT director
An IT director is responsible for shaping an organisation’s long-term technology strategy, ensuring IT investments align with business objectives. They oversee IT budgets, evaluate emerging technologies, manage cybersecurity policies, and collaborate with executives to drive digital transformation. While they may not handle day-to-day troubleshooting, they ensure the company’s IT infrastructure supports growth and innovation.
This role is ideal for visionary leaders with deep technical expertise and strong decision-making abilities.
Scorecard
Salary Potential*
Flexible Hours
Flexible Location
Physicality
*based on a 40-hour working week
Key skills and attributes needed
Strong problem solving skills
Attention to detail
Analytical thinking
Effective communication skills
Independent and teamwork capability
IT proficiency
Specialisms within ICT
Cybersecurity analyst/engineer
Protects an organisation’s systems and data from cyber threats by implementing security measures and monitoring for vulnerabilities.
Cloud solutions architect
Designs and manages cloud computing strategies, including the deployment and integration of cloud services.
Data scientist/analyst:
Analyses large datasets to derive insights, using statistical methods and machine learning to inform business decisions.
Artificial Intelligence/Machine Learning engineer
Develops AI and machine learning models, algorithms, and applications to solve complex problems and automate tasks.
Web developer
Specialises in creating and maintaining websites, focusing on front-end, back-end, or full-stack development.
Mobile application developer
Designs and develops applications for mobile devices, optimising for various platforms such as iOS and Android.
Ethical hacker/penetration tester
Simulates cyberattacks on an organisation’s systems to identify and fix security vulnerabilities.
Blockchain developer
Develops and implements blockchain-based systems and applications, often focusing on security and decentralisation.
IT auditor
Reviews and assesses an organisation’s IT systems and processes to ensure compliance, security, and efficiency.
Digital forensics analyst
Investigates and analyses digital evidence from computers, networks, and mobile devices to support legal or criminal investigations.
Entry path into a career in ICT
There are a range of pathways into the field of Information and Communications Technology (ICT) suiting different educational backgrounds and levels of experience.
For school leavers, apprenticeships in IT support, networking, or software development provide hands-on experience while earning qualifications.
Many professionals begin their careers with a degree in Computer Science, Information Technology, or a related field, which can open doors to more specialised roles in software engineering, cybersecurity, or systems analysis. Additionally, vocational qualifications, such as those from BCS, The Chartered Institute for IT, or industry-recognised certifications like CompTIA, Cisco, and Microsoft, are highly regarded and can be pursued independently or alongside work experience.
Apprenticeships are available at various levels, from Level 2 to Level 7, and are open to individuals of any age and at any stage in their career, offering flexible opportunities for professional growth and development.
For those looking to switch careers, transitioning into ICT is also possible through reskilling programmes or intensive coding bootcamps that offer fast-tracked entry into tech roles.
We’ve included a snapshot of relevant courses that might be suitable for you.
GCSEs
- Information technology
- Computer Science
- English
- Maths
- Physics
- Digital Technology
- Statistics
A-levels
- Information technology
- Computer Science
- English
- Maths
- Physics
- Digital Technology
- Statistics
T-levels
- Digital Production
- Digital Business Services
- Digital Support and Services
- Design and Development for Engineering and Manufacturing
Apprenticeships standards
- Digital Learning Design
- Cyber Intrusion analyst
- Cyber Security Technologist
- Data Analyst
- Information Security
- Infrastructure Technician
- Network engineer
Further education courses
Level 1, 2, 3, 4 courses in
- Digital Media
- Web Development
- Information and Creative Technology
- 3D Modelling for Creative Media
- Computer Science and Networking
- Software Development
- Games Development
- App Development
University courses
- BEng (Hons) in Computer Systems Engineering
- MScl (Hons) in Computer Science and Artificial Intelligence
- BA (Hons) in Computer Games Design
- BSc (Hons) in Creative Computing
- BSc (Hons) in Business Computing
- BSc (Hons) in Data Science
- BSc (Hons) in Applications Development
- BA (Hons) in Digital Media
- BA (Hons) in Games Design
Professional courses
British Computer Society (BCS)
- Foundation Certificate in Information Security Management Principles (CISMP)
- Foundation Certificate in Agile:
- Practitioner Certificate in Business Analysis Practice
The Institute of Information Security Professionals (IISP)
- Skills Framework
- Chartered Status
For more information about skills and training in Lincolnshire, please click here
Professional Associations
The British Computer Society (BCS) – https://www.bcs.org/
UK IT Association (UKITA) – https://ukita.co.uk/
The Institute of Information Security Professionals (IISP) – https://www.iisp.org/
The Institute of Analysts and Programmers (IAP) – http://www.iap.org.uk
Internet Advertising Bureau (IAB) – https://www.iabuk.com/
National Computing Centre (NCC) – https://www.nccgroup.trust/uk/
UK Web Design Association (UKWDA) – http://www.ukwda.org/